Shipping Policy

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Shipping Policy:

  • “Company” (referred to as “we”, “us”, or “our”) means SOURCE DIRECT SDN. BHD.
  • “Goods” refers to all electrical and electronic products available for purchase through our Service.
  • “Order” means your formal request to purchase Goods from us.
  • “Service” refers to our e-commerce platform accessible at https://sourcedirect.online/
  • “You” refers to the customer placing an Order, whether as an individual or on behalf of an organization.

1. Shipping Coverage and Limitations

1.1 Geographic Coverage

We currently provide shipping services exclusively within Malaysia. This includes:

  • Peninsular Malaysia (all states)
  • East Malaysia (Sabah and Sarawak)
  • Federal Territories (Kuala Lumpur, Putrajaya, Labuan)

1.2 Shipping Restrictions

Certain Goods may have additional shipping restrictions due to:

  • Product dimensions or weight
  • Special handling requirements
  • Regulatory compliance
    These restrictions will be clearly indicated on the product page.

2. Order Processing Timeline

2.1 Standard Processing

All Orders undergo the following processing stages:

  1. Order Verification (1 business day)
  2. Payment Processing (1 business day)
  3. Order Preparation (3 business days)
  4. Dispatch (2 business days)

2.2 Total Shipping Duration

From the date of Order confirmation, you can expect:

  • Processing Time: Up to 7 business days
  • Transit Time: Additional 2-7 business days depending on destination

3. Shipping Methods and Procedures

3.1 Shipping Partners

We collaborate with multiple logistics providers including:

  • Pos Malaysia
  • Nationwide courier services
  • Specialized electronics transporters for delicate items

3.2 Packaging Standards

All Goods are packaged using:

  • Anti-static materials for electronic components
  • Shock-absorbent padding
  • Weather-resistant outer packaging
  • Tamper-evident seals

4. Delivery Protocols

4.1 Delivery Attempts

Our courier partners will:

  • Make 2 delivery attempts
  • Notify you via SMS/email before each attempt
  • Hold packages at nearest collection point if undelivered

4.2 Receiving Your Order

Upon delivery:

  • Inspect package before signing
  • Note any visible damage on the delivery receipt
  • Refuse damaged packages immediately

5. Customer Responsibilities

To ensure smooth delivery:

  • Provide accurate delivery address with GPS coordinates (if available)
  • Ensure someone is available to receive the Order
  • Keep your registered contact number active
  • Check spam/junk folders for delivery notifications

6. Special Handling Items

Certain products require special attention:

  • Large Appliances: May require appointment scheduling
  • Fragile Electronics: Signature required upon delivery
  • High-Value Items: Insurance coverage included

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:
● By visiting this page on our website: https://sourcedirect.online/
● By sending us an email: source-direct@outlook.com